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Work from Home Customer Service Representative

$9-16 by Work from Home in A secret location, 2 days ago
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Call Center Representative Responsibilities

Include:
?Managing large amounts of inbound and outbound calls in a timely manner
?Following call center "scripts" when handling different topics
?Identifying customers' needs, clarify information, research every issue and providing solutions


Job brief

We are looking for a Call Center Representative that will be hardworking and dedicated customer service professionals who wish to work from home. You are able to chose from a variety of fortune 500 companies and together I help place you with the best employer that cater's to your needs. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities
?Manage large amounts of inbound and outbound calls in a timely manner
?Follow communication "scripts" when handling different topics
?Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
?Seize opportunities to upsell products when they arise
?Build sustainable relationships and engage customers by taking the extra mile
?Keep records of all conversations in our call center database in a comprehensible way
?Frequently attend educational seminars to improve knowledge and performance level
?Meet personal/team qualitative and quantitative targets

Requirements
?Previous experience in a customer support role
?Track record of over-achieving quota
?Strong phone and verbal communication skills along with active listening
?Familiarity with CRM systems and practices
?Customer focus and adaptability to different personality types
?Ability to multi-task, set priorities and manage time effectively

SEND RESUME TO: c.davis@yourchoicestaffingsolutions.com or visit yourchoicestaffingsolutions.com

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123 Awesome Street
Bookooville
Illinois
60543
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